General Conditions:


1. To book a property listed on this website, you must be major of 18

2. Hotel Villa Clementina is a web agency that operate accordingly to the Owner of the property or on his behalf.

3. All prices are in euro and VAT included

4. Payment procedures

To assure the booking, it is requested a deposit between 20 and 30% of the rental amount, depending on the property. The booking will be definitely confirmed only after the deposit has been paid. The balance has to be paid 60 days prior the arrival date, if not differently specified in the conditions of the single property. For bookings made less than 60 days prior the arrival date, the payment of the total amount will be requested. The payment can be made by bank transfer, Paypal or credit cards.

5. Cancellation policy (applicable if not differently mentioned in the single property conditions)

The deposit is not refundable. In case of re-schedule of the booking, you will be not requested to pay for another deposit. If Cancellation is made from the day of the balance payment until 31 days before the arrival date, 50% of the balance will be refunded.If cancellation is made less than 30 days before the arrival, the balance will be not refunded.The cancellation must be done by mail. We will send a written confirmation of your cancellation

6. Check-in and check-out (applicable if not differently mentioned in the single property conditions)

Chech in time: between 3 pm and 7 pm. Arrival not in this range to be previously arranged by phone or by mail or by text message.Check out time: by 10am. If the guest doesn't arrive within the agreed time and has not communicated the delay, Hotel Villa Clementina declines all responsibility in case of problems to access the apartment. Upon arrival, the guests must show the voucher of confirmation and a copy of passports to the owner or to the Hotel Villa Clementina representative, in order to let them proceed with registration required by Italian law. Check out: guest need to communicate his departure time in order to hand keys over to the owner or a Hotel Villa Clementina representative and receive back the breakages deposit

7. Refundable Breakages Deposit

A refundable breakages deposit (the amount is expressed specified in the property conditions) will be requested at arrival and must be paid by cash. This will be returned upon departure after a satisfactory inspection of the property, less any deduction for any damage caused to the property.

Hotel Villa Clementina declines all responsibility in case of dispute between the guest and the owner regarding the deposit.

8. Number of Guests

The number of the guests must not exceed what specified on the voucher of confirmation.

Any substitution of person during the rental period is forbidden if not agreed previously.

9. Cleanings Fees

The properties are handed over clean, tidy and in good working order. Fees for final cleanings can be required as reported in the price list of the property and refers to normal final cleaning of the property. The amount does not include the cleaning of the kitchen and its accessories. Removal of rubbish is guest responsibility

10. Property Maintenance

It could be possible that the Owner/ACHE have got the necessity to enter the apartment or the external area for particular maintenance; in that case they will agreed with the guest the convenient time.

11. Responsibility

Hotel Villa Clementina has checked and visited each property. The description of the properties on our website are made in good faith and accordingly to the owner information. Hotel Villa Clementina declines all responsibility for any modifications made by the owners and not communicated.

Hotel Villa Clementina is not responsible for any physical injuries occurred to the guests during their stay in the property.

If for any reason beyond its control, including force major, Hotel Villa Clementina is unable to provide to the client the property booked, Hotel Villa Clementina reserves the right to transfer guests, upon agreement, to a similar property.

If, however, no agreement can be reached, both contractual parties are authorized to cancel the contract. Hotel Villa Clementina will refund the guest only the rental price he/she paid. Any other kind of refund is excluded.

12. Tourist Tax:

Our rates does not includes Tourist Tax, foreseen by Italian law. Tourist tax can vary from 1 to 5 euro per person per day, for a maximum of 7 days. Minor of 18 are excluded. You may be asked to pay this tax at the end of your stay.